Claim Services

24/7 Workers Compensation Nurse Hotline

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The 24/7 Workers Compensation Nurse Hotline is available for non-life-threatening injuries.

Donegal has partnered with CorVel™ to provide a 24/7 nurse triage hotline for injured workers. When a non-life-threatening injury occurs at work, an injured employee can utilize the hotline to speak with a registered nurse.

If an injury is serious or life-threatening, immediately call 911.

Benefits of the program:

  • 24/7 access to a live registered nurse
  • No travel or waiting room time
  • Quality medical care at the time of injury
  • Supervisors and Managers are not responsible for making medical decisions
  • Reduced costs and faster return to work

Injured Employee Step by Step Process:

  1. Call the Nurse Hotline at (855) 563-1035
    • An Injured employee may call the Workers Compensation Nurse Hotline immediately following a work-place injury.
    • A registered nurse will ask for the employee’s personal information and facts related to the injury.
  2. Identifying Necessary Treatment
    • The registered nurse will recommend the best treatment for the injury. Treatments may include: first aid, referral to a medical provider, or connecting the injured worker to a medical provider instantly through Telehealth.
  3. Report the Claim
    • Timely claim reporting to Donegal Insurance is very important; claims should be reported as soon as they occur.

Frequently Asked Questions:

Q: How do I contact the nurse hotline?

A: The nurse hotline is available 24/7 by calling 855-563-1035.

Q: What will I need when calling the hotline?

A: If you are transferred to a medical provider through Telehealth you will need access to a Smartphone or front-facing camera on your computer.

Q: My first language is not English; do nurses speak other languages?

A: Nurse staff includes English and Spanish speaking nurses and an interpreter service is available for other languages.

Q: What if I do not have all the needed information when calling the hotline?

A: Don’t worry, a concierge team is available to help you through the process.

Q: What is the average length of a call?

A: The average nurse call lasts between 10-12 minutes.

Q: What if my call lasts longer than average?

A: There is no time limit placed on calls.

Q: In which states will the service be available?

A: The program will be available in all states.

Q: What if an injured worker requires medication?

A: Medications can be prescribed through the Telehealth program, however, no narcotics can be prescribed through the program.

Q: Does the employer have to send a first notice of loss to Donegal if they use this program?

A: Yes, all claims should be reported to our office at the time of injury.

Reporting the Claim:

If you have not done so already, please report the claim to our office:

By Telephone: 800-877-9006 or login to our website to file the claim online

24/7 Nurse Hotline Printable Posters

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