Frequently Asked Questions:
Q: How do I contact the nurse hotline?
A: The nurse hotline is available 24/7 by calling 855-563-1035.
Q: What will I need when calling the hotline?
A: If you are transferred to a medical provider through Telehealth you will need access to a Smartphone or front-facing camera on your computer.
Q: My first language is not English; do nurses speak other languages?
A: Nurse staff includes English and Spanish speaking nurses and an interpreter service is available for other languages.
Q: What if I do not have all the needed information when calling the hotline?
A: Don’t worry, a concierge team is available to help you through the process.
Q: What is the average length of a call?
A: The average nurse call lasts between 10-12 minutes.
Q: What if my call lasts longer than average?
A: There is no time limit placed on calls.
Q: In which states will the service be available?
A: The program will be available in all states.
Q: What if an injured worker requires medication?
A: Medications can be prescribed through the Telehealth program, however, no narcotics can be prescribed through the program.
Q: Does the employer have to send a first notice of loss to Donegal if they use this program?
A: Yes, all claims should be reported to our office at the time of injury.
Reporting the Claim:
If you have not done so already, please report the claim to our office:
By Telephone: 800-877-9006 or login to our website to file the claim online
24/7 Nurse Hotline Printable Posters
View and Print Poster (8.5" x 11")
View and Print Poster (11" x 17")