Donegal Insurance Group

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Learning Center

What to Do in the Event of
a General Liability Claim

What to Do in the Event of a Loss

  • If an injury is involved, provide the necessary assistance to the injured party.
  • Obtain the names, addresses and telephone numbers of the involved parties. Try to obtain a brief description of what occurred.
  • Obtain names, addresses and telephone numbers of any witnesses.
  • Don’t admit fault or responsibility; simply give factual details based on your knowledge and recollection of the incident. Cooperate fully with police or any authorities investigating.
  • As soon as possible, contact your agent to report a loss or you may contact our Claims Department directly using our 24-hour reporting line at 800 877-9006.

If you suspect insurance fraud, please contact our Special Investigation Unit at 800 877-0600.